Privacy Policy

What we collect

1. Information Collection

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and job title when you fill out contact forms, request a free trial, or apply for careers.
Technical Information: IP address, browser type, operating system, device information, and browsing behavior on our website.
Business Information: Project requirements, industry details, and other information you voluntarily provide during consultations.
Usage Data: Pages visited, time spent on pages, click patterns, and referral sources.

2. Use of Information

We use the collected information for the following purposes:

To provide, maintain, and improve our software products and consulting services
To respond to inquiries, support requests, and free trial registrations
To communicate about project updates, new services, and company news
To process internship and career applications
To analyze website usage and improve user experience
To comply with legal obligations and enforce our terms of service

3. Data Security

We implement industry-standard security measures to protect your data, including:

AES-256 Encryption: All sensitive data is encrypted at rest and in transit using AES-256 encryption standards.
Secure Infrastructure: Our servers are hosted in secure, access-controlled environments with regular security audits.
Access Controls: Strict role-based access controls ensure only authorized personnel can access sensitive information.
Regular Backups: Automated backups ensure data integrity and disaster recovery readiness.

Cookies & processors

4. Cookies

We use a small number of cookies and similar technologies. They fall into two groups, and only one of them needs your permission.

Strictly necessary — these run always. They remember your cookie choice, keep the contact and free-trial forms working, and carry their spam checks. They do not track you and nothing is shared with anyone else.
Analytics — these run only if you accept them. They tell us which pages get read, where visitors give up, and whether a page is broken on a device we do not own.

Until you make a choice, no analytics script is loaded at all — not the file, not a cookie, not a network request. If you decline, nothing analytics-related ever loads. This is enforced in code, not by a setting.

Your choice is stored in your browser for 12 months, after which we ask again. You can change or withdraw it at any time using the Cookie settings link in the footer of every page — you do not need to go through your browser settings, and you do not need to contact us. Declining changes nothing about what you can see or do on this site.

5. Third-Party Services

When you accept analytics cookies, three processors receive data about your visit on our behalf. Each has its own privacy policy, linked below.

Microsoft Clarity — page views, clicks and scrolling, used to spot broken layouts and dead ends. Microsoft privacy statement.
Google Analytics 4 — aggregate traffic and page performance. IP addresses are anonymised and advertising signals are switched off, so no advertising cookies are set and your data is not used to target ads. Google privacy policy.
Web-Stat — visitor and traffic counts. Web-Stat privacy policy.

We also use cloud hosting providers to deliver this website and our applications. We do not sell, trade or rent your personal information to anyone, and we run no advertising networks, retargeting pixels or data brokers on this site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

Contact Inquiries: Retained for up to 2 years after last interaction.
Client Project Data: Retained for the duration of the engagement plus 3 years for support and legal compliance.
Career Applications: Retained for up to 1 year after the application date.
Analytics Data: Aggregated and anonymized data may be retained indefinitely for trend analysis.

Your rights

7. User Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: Request limitation on how we use your data.
Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
Right to Object: Object to processing of your data for marketing or profiling purposes.

To exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: sales@scmsoftwarelab.com
Phone: +91 90524 31162
Address: Guntur, Andhra Pradesh, India 522002

9. Policy Updates

SCM Software Lab reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.