F.A.Q.

We have listed frequently asked questions on this page. For other questions or more information, please contact us.

We are Indian based IT company. We mainly provide "Business Application Solutions" for our valuable customers across the globe by using ADempiere Open-Source ERP Software. Our main aim is to serve the customizable Open-Source ERP software to all an affordable price and we follow "First Use - Next Pay' software policy. If our customers are happy with our services, then only we will charge. Otherwise, we do not charge. We have Sales Team in various places like, India (Mumbai, Delhi, Hyderabad, Vizag, Vijayawada and Chennai), USA (Texas), Saudi Arabia (Jeddah), UAE (Dubai) and South Africa (Durban)

All projects we take up carry the following guarantees:

Confidentiality guarantee: All client details will be kept confidential
Price guarantee: You are not going to be charged any Software License fees or per user cost – there are simply no hidden charges. You will have to pay for the Installation, Customization and Support as required.
First Use - Next Pay: We are very happy if our customers are happy with our services. so, We decided to follow "First Use - Next Pay" policy for customer happy. Here, first we provide our services to our customers. If our customer happy with our services, then only we will charge.

We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We will try to fix bugs as soon as possible.

Learn more about the technical expertise of our software specialists.

Contact our experts and they will assist you in turning your specific business needs and requirements into technical specification for your software.

You are not going to be charged any Software License fees or per user cost – there are simply no hidden charges. You will have to pay for the Installation, customization and support as required.

For per-hour rate consulting:
Off-site : 5 USD / hour
On-site : 10 USD / hour + Onsite Facilities + Travel Allowances (1 Person)

These are typical distributions and individual projects may differ in details.

SCM Software Lab welcomes you to try our services. You may choose to have us do a Pilot Project. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project.

Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Projects are typically within 2-4 weeks' duration.

We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.

We are located in UTC+05:30 time zone. The exact time of contact is certainly whatever suits you best, but it is best to make a time at which you can meet daily. A planned daily meeting makes the development process go much more smoothly.

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

Yes, we do support all software we design on the basis of a product license. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled.

The most convenient way of making contact seems to be via the Internet. E-mail is a quick way to send information, questions, and comments. You can send your questions and comments to the following E-Mail info@scmsoftwarelab.com